1. What we collect

Contact details: name, phone number, email address, and (if shared) business/organisation name.
Message content: information you submit through our contact form, email, phone, or WhatsApp (including any details you choose to share).
Service enquiry details: high-level requirements (e.g., UPI/BBPS integration, bulk messaging, IT development) and preferred timelines.
Technical data: device/browser details, IP address, and basic usage data (typically collected by web servers or third-party services).

We do not intentionally request sensitive personal data (such as passwords, OTPs, or full bank/card numbers) through this website. Please avoid sharing such details in messages.

2. How we use your data

To respond to inquiries and share proposals, demos, or documentation.
To schedule consultations and provide customer support.
To maintain security, prevent misuse, and troubleshoot issues.
To meet legal and regulatory requirements where applicable.

3. Legal basis (India)

We process personal data primarily to communicate with you and to provide information about our services. Depending on the context, processing may be based on your consent, performance of a contract, or other lawful purposes/legitimate uses under applicable Indian laws (including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and related rules, to the extent applicable).

If you engage us for a specific service, additional privacy terms may be provided in a proposal or agreement.

4. Sharing and disclosure

We do not sell your personal data. We may share limited information with:

Service providers (hosting, email, analytics) to operate our website and communications.
Business/technology partners (for example, banks, payment service providers, telecom operators, or subcontractors) when needed to evaluate or deliver a service you request.
Communication platforms (e.g., WhatsApp) when you choose to contact us through them.
Regulators/law enforcement where legally required or permitted.

5. Third-party services

Our website may load third-party services such as Google Fonts and Google Maps (iframe). These providers may collect technical data under their own policies. Your interactions with third-party platforms are governed by their terms and privacy policies.

6. Data retention

We retain personal data only for as long as needed to respond to you, provide services, and comply with legal obligations. Enquiry messages are typically retained for up to 24 months, unless we continue to engage with you or we must retain them for legal/compliance reasons. We take reasonable steps to delete or anonymize data when it is no longer required.

7. Security

We maintain reasonable security practices and procedures to help protect personal data against unauthorized access, alteration, or disclosure (for example, access controls and organisational safeguards). No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your rights and choices

You can request access to information about your personal data we process (subject to applicable laws).
You can request correction, completion, updating, or erasure of personal data (subject to applicable laws).
You can withdraw consent where processing is based on consent.
You can opt out of promotional communication (if any) by contacting us.
You have a right to grievance redressal. If you have a concern about how we handle your data, you can contact us using the details below.
You may have a right to nominate another individual to exercise your rights in case of death or incapacity, as permitted by applicable law.

To submit a request, email us with the subject "Privacy Request" and include the name/phone/email you used to contact us, along with the details of your request. We may need to verify your identity before acting on a request.

9. Cookies

We do not use cookies for advertising on this website. However, third-party services (for example, Google Fonts and Google Maps) may set cookies or collect technical data under their own policies.

10. Children

Our services are intended for adults and businesses. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

11. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact and grievance

For privacy-related requests or grievances, contact:

One21 Communications Private Limited (Privacy & Grievance Desk)
Email: one21communication@gmail.com
Phone: +919664751566
Address: 321, Antilia Business Hub, Near Nana Chiloda Circle, Nana Chiloda, Ahmedabad, Gujarat - 382330

We aim to respond within the timelines required under applicable law. If a grievance is not resolved, you may have the right to escalate it to the appropriate authority as per applicable law.